FAQ

 
 
I have forgotten my login or password!

Please click here to retrieve your login password.

 

Where do you ship?

We ship to all addresses in Canada. If you're located in other country please email us for more information. 

 

How much is shipping?

Shipping is flat rate. Free shipping for orders over $300.00 

BC, AB $15.00  

ON, SK, MB $20.00

All other provinces $25.00

We ship via FedEx Express or Canada Post for PO Box and rural areas. Courier will leave a delivery notice card if you are not home during attempted delivery.

 

Do you have a storefront?

Yes! Our address is 13500 Maycrest Way, Unit 155. Come visit us during our store hours. Tuesday-Saturday 1pm-7pm. We're closed on all statutory holidays.

 

Will I be charged import taxes or duties?

Absolutely not. We have paid all the duties and taxes. You save the hassle by purchasing from us!

 

How do I find my order ID number?

You can find your order number in the confirmation e-mail sent after each order or you can check your order history in your Trigger Airsoft account.

 

How do I track my order?

You will receive an email of the tracking number from FedEx or Canada Post once it's been shipped.

 

What currency are your prices?

Canadian dollars.

 

Method of payment?

We accept Credit Cards, Paypal, Interac e-Transfer (EMT) and Visa Debit.

Sorry we do not take Prepaid Credit Cards. 

We do NOT store your credit card information on our site. Credit card information is processed through SSL for security.
 

 

What is your return policy?

Please click here for our Return Policy.


 

Do you price match?

YES! Please refer to our Price Match policy: https://triggerairsoft.com/shop/pricematch.html

 

How long will orders take to reach me?

Most orders will ship within 24 - 48 hours. Please note that this is for orders received on business days. If you place an order on Friday night, Sat/Sun or Statutory Holiday, then the order will not be processed until the following business day.

If you’re located in BC or AB, shipping usually takes within 1-3 business days in major cities. If you’re on the middle or eastern side, shipping takes about 1-5 business days.
 

 

Are there times during the year which you are closed for business?

We are closed on most statutory holidays and we will post a notice on our facebook page informing customers of this. https://www.facebook.com/triggerairsoftsport

Basically when the post office is closed, we are unable to ship our products out. You can send us orders and these will be processed on the first business day following the holiday in the order in which they were received.

 

The item I want is “Out of Stock”, how do I order it?

You can e-mail or call us to confirm item availability. Most often out of stock items are only temporarily unavailable. 

 

Do you take special orders?

Yes we accept special orders for guns only. Not parts or accessories. Please email us the specific item with picture you would like to sales@triggerairsoft.com

Special orders require prepaid in full. No refunds or exchange. Warranty is not covered for special order items. No exceptions. 

 

Do you wholesale?

Yes, please inquire with us. For more information refer to the answer for "How do I become a dealer", or email us at info@triggerairsoft.com

 

What do your AEGs come with?

Each electric gun comes with the following:

  • Manual with both English/Japanese instructions
  • Manufacturer brochure
  • 1 standard magazine
  • 1 barrel clearing and cleaning rod

Batteries and chargers are sold separately and can be purchased on our website.

 

What kind of BBs should I use with my gun?

Please only use good BB manufacturers, for instance KSC or BLS. We also carry Scorpion Precision Bio BBs! They're made with purely organic ingredients. These are the best high-performance biodegradable BBs out on the market! 

ANY BBs purchased at ANY sporting goods store should not be used on ANY airsoft gun sold from Trigger Airsoft. Using high quality BBs is crucial to the health of your gun, don't risk hundreds of dollars in repairs over a twenty dollar bag of BBs.

 

Do your guns have orange tip and trademarks removed?

Orange tip and trademark removal is a regulation in effect in the USA. None of our airsoft guns have orange tips, or trademark removed.

 

How do I become a dealer?

Trigger Airsoft offers quantity discounts for qualified dealers. Register with us to gain access to our wholesale price list.

Please contact us at info@triggerairsoft.com for application form and our representative will contact you shortly. Your application will typically be reviewed within 48 hours.

Please email or fax the following documents and or information:

  • Copy of Business License
  • Website URL and Store front address
  • Business Card
 
 

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155-13500 Maycrest Way, Richmond, BC       604-370-1891
Trigger Airsoft
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