FAQ

We are pleased to introduce this convenient service option which enables customers to pick-up their goods in a safe, contactless way.

Here’s how it works:

Customer places an order on the website and selects Curbside Pickup or write us a note during checkout. Customer receives an email when their order is ready to pickup. We kindly ask that customers respect the time window they are given. Customer arrives and parks in the assigned space and remains in their vehicle. Please have your trunk opened up and wait patiently in your vehicle. You will then be asked to show ID through your window. A member of our associate will drop off the items in your trunk without any contacts.

We ship to all addresses in Canada.

Shipping is flat rate. Free shipping for orders over $300.00 

Canada Post Expedited (1-7 business days):

BC $15.00

AB $17.00  

ON, SK, MB $23.00

All other provinces $28.00

Mailman will leave a delivery notice card if you are not home during attempted delivery.

Yes! Our address is 13500 Maycrest Way, Unit 155. Come visit us during our store hours. Tuesday-Saturday 1pm-5pm. We're closed on all statutory holidays.

Absolutely not. We have paid all the duties and taxes. You save the hassle by purchasing from us!

You can find your order number in the confirmation e-mail sent after each order or you can check your order history in your Trigger Airsoft account.

You will receive an email of the tracking number once it's been shipped. Usually between 4pm-6pm PST on weekdays. We do not ship on weekends.

Canadian dollars.

We accept Credit Cards, PayPal, Interac e-Transfer (EMT) and Visa Debit.

Sorry we do not take Prepaid Credit Cards. 

We do NOT store your credit card information on our site. Credit card information is processed through SSL for security.

Most orders will ship within 24 - 48 hours. Please note that this is for orders received on business days. If you place an order on Friday night, Sat/Sun or Statutory Holiday, then the order will not be processed until the following business day.

If you’re located in BC or AB, shipping usually takes within 1-4 business days in major cities. If you’re on the middle or eastern side, shipping takes about 2-7 business days.

We are closed on statutory holidays and we will post a notice on our facebook page informing customers of this. https://www.facebook.com/triggerairsoftsport

Basically when the post office is closed, we are unable to ship our products out. You can send us orders and these will be processed on the first business day following the holiday in the order in which they were received.

You can sign up for back-in stock notification or e-mail us to confirm item availability. Most often out of stock items are only temporarily unavailable. 

We accept special orders for brands that we already carry. Please email sales@triggerairsoft.com the specific item with product photo.

Special orders require prepaid in full. No refunds or exchange. Warranty is not covered for special order items. No exceptions. 

No. Batteries and chargers are sold separately and can be purchased on our website.

Please only use good BB manufacturers, for instance KSC or BLS. They're made with purely organic ingredients. These are the best high-performance biodegradable BBs out on the market! 

Any BBs purchased at sporting goods store should not be used on the airsoft gun sold from Trigger Airsoft. Using high quality BBs is crucial to the health of your gun, don't risk hundreds of dollars in repairs over a twenty dollar bag of BBs.

Orange tip and trademark removal is a regulation in effect in the USA. None of our airsoft guns have orange tips, or trademark removed, unless otherwise stated.